Project: Digital Transformation
- Jul 2017 - Mar 2020

Promoted enterprise infrastructure optimization & transformation for data center, messaging, audit & SaaS products. Delivered 12 projects decommissioning old tools and uplifting the IT landscape to match new world cloud offerings. Some of the very successful projects were – Office 365 migration, Directory migration to Azure AD, migration of workloads to hyper converged infrastructure over Cisco UCS and Nutanix AHV hypervisor, Mail security via Mimecast through DKIM & Sender Policy Framework, Webex implementation and Cisco Umbrella for Internet DNS resolution and content filtering.

Project: Nurture & Establish a highly functional Support Org.
- Jan 2011 - Jul 2017

Managed extensive IT infrastructure with 1200 network endpoints, 140 WAN circuits, 900 servers in a hybrid environment, and 20,000 thin clients. Lead six site turn-up projects across Southeast Asia, supporting 8000 agents. Established and lead 24x7 support teams for VDI/VSI/Server/Application Repackaging & Imaging. Oversaw a 24/7 network operations center, reducing downtime by 30%. Managed vendor relations and circuit provisioning. Implemented process improvements and automation for network protocols. Built and developed a high-performing network support team, significantly enhancing technical skills and reducing operational costs by 30%.

Project: IT Service Delivery & PCI DSS Compliance  
-Dec 2008 - Dec 2010

Responsible and accountable for ensuring SLA compliance through continuous monitoring of service levels and proactive correction to prevent SLA breach. The KRAs covered - managing customer communication, incident management, problem management, change management, capacity management, risk, assisting business development (including proposal creation, estimation). Delivered a fully compliant PCI-DSS audit 2 yrs in a row.

Role: Network & Wintel Technical Lead 
- Aug 2003 - Dec 2008

Onsite - Bethlehem, PA - Managed infrastructure teams along with strategic client relationship for delivery of Network and Open Systems Maintenance, Change Management and Monitoring.

Off Shore - Noida, India - Worked in high-end (Layer–3) switching technology and was the key member of the transition team for Extreme Networks to work with the client on business  strategies for layer 2 and layer 3 architecture & design and supported complex routed infrastructure for the customers of Extreme Networks like Yipes, Lockheed Martin, Universal Studios and Warner Bros.

Member of Level 2 routing & switching team for Cisco System technical assistance center based out of Gurgaon, India.

Supported Cisco Switches: Catalyst 6500, 3500XL, 3500, 2950, 2900XL, 2900, 2800 and 1900.

Supported Inter-VLAN routing, router on a sitck as well as RIP V1.0, RIP 2.0 & OSPF

Escalation & excellence engineer for Spanning Tree Protocol (STP), Hot Stand Routing Protocol (HSRP), UniDirectional Link Detection Protocol (UDLD), VLANs, Ether channels, Trunking, Inter-VLAN routing Vlan Trunking Protocol (VTP).